Description

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Latin America - Tampa Payment Client Service Analyst at JPMorganChase, you will be a key player in our service center payment operations, providing exceptional customer service and support. Your role will provide high quality support to clients, addressing inquiries related to payment transactions, statements and reporting. You will also identify opportunities to refer services based on client needs. Your expertise in our products and services will help you to resolve concerns efficiently and strengthen client relationships.

Success in this role requires strong organizational skills, the ability to manage your workload effectively with urgency, and a willingness to develop your strategic planning abilities. You will work closely with internal stakeholders, help resolve conflicts, and maintain a strong focus on fraud prevention.

Job responsibilities

• Investigate/Research client's payment transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
• Address client inquiries, applying excellent customer service and your understanding of our operating procedures and your developing skills in process automation.
• Provide professional communications to our clients and internal partners to ensure correct information to mitigate client and stakeholder impact.

Required qualifications, capabilities, and skills

• Full fluency in Spanish and English (written, verbal, reading) with emphasis in banking terminology.
• Experience or equivalent expertise in WIRES, ACH, customer service operations, particularly in payment transaction processing and troubleshooting.
• Proven ability to demonstrate urgency, multi-task and build productive relationships with internal stakeholders, focusing on mutually beneficial solutions to avoid partners and client's impact
• Familiarity with Swift and ISO2002 payment systems to ensure high-quality client experiences.

Preferred qualifications, capabilities, and skills

• Proficient in leveraging AI/ML technologies and automation tools to enhance client solutions, streamline processes, and improve efficiency.
• Strong problem solving skills, with a focus on improving operational efficiency.
• Ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
• Basic understanding of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.